Welcome to Gemstem Diamond

At Gemstem Diamond, we are committed to delivering your jewelry safely, securely, and on time. Every piece is crafted with precision and packaged with the utmost care to ensure it reaches you in perfect condition. This Shipping Policy outlines how orders are processed, shipped, and delivered. By placing an order with us, you agree to the terms mentioned below.

Order Processing Time

Once your order is placed and payment is successfully confirmed, our team begins processing your order. Orders are typically processed within 1–3 business days, excluding weekends and public holidays. For made-to-order or customized jewelry, processing times may vary and will be communicated at the time of purchase.

Shipping Methods

We partner with trusted and reliable courier services to ensure safe delivery of your Gemstem Diamond jewelry. All shipments are fully insured and securely packaged to protect against loss or damage during transit. Shipping options and estimated delivery times are displayed at checkout.

Delivery Timeline

Domestic orders are usually delivered within 3–7 business days after dispatch. International orders may take between 7–15 business days, depending on destination, customs clearance, and local courier services. Delivery times are estimates and may vary due to unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, are calculated at checkout based on your location and selected shipping method. Any customs duties, taxes, or import charges for international orders are the responsibility of the customer and are not included in the product price.

Order Tracking

Once your order is shipped, you will receive a confirmation email containing your tracking number and courier details. You can use this information to track your shipment in real time until it reaches your doorstep.

Delayed or Lost Shipments

While we strive to deliver all orders on time, delays may occur due to weather conditions, customs procedures, or courier-related issues. If your shipment is delayed or appears lost, please contact our customer support team. We will work closely with the courier service to resolve the issue promptly.

Policy Updates

Gemstem Diamond reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page. We recommend reviewing this policy periodically to stay informed about our shipping practices.