Welcome to Gemstem Diamond

At Gemstem Diamond, customer satisfaction is our top priority. We take great care in crafting and delivering high-quality jewelry. This Return Policy explains the terms and conditions under which returns, exchanges, or refunds may be requested. By making a purchase, you agree to the policy outlined below.

Return Eligibility

Items may be returned within 30 days of delivery, provided they are unused, unworn, and in their original condition with all original packaging, certificates, and tags intact. Products showing signs of wear, alteration, or damage will not be eligible for return.

Non-Returnable Items

Customized, personalized, engraved, or made-to-order jewelry items are non-returnable. Gift cards and items purchased during special promotions or clearance sales may also be excluded from returns unless otherwise stated.

Return Process

To initiate a return, please contact our customer support team with your order number and reason for return. Once approved, return instructions will be provided. Items returned without prior authorization may not be accepted.

Refunds

Once the returned item is received and inspected, refunds will be processed to the original payment method within 7–10 business days. Shipping charges, if any, are non-refundable unless the return is due to a manufacturing defect or incorrect item shipment.

Exchanges

If you wish to exchange an item for a different size or design, please contact our support team. Exchanges are subject to product availability and may require additional processing time.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please notify us within 48 hours of delivery along with clear photographs. We will arrange a replacement or refund after verification.

Policy Updates

Gemstem Diamond reserves the right to update or modify this Return Policy at any time. Any changes will be effective immediately upon posting on this page. Continued use of our services constitutes acceptance of the updated policy.